Refund policy
Order Cancellations
All sales are final. Once an order is placed, it cannot be cancelled.
Please check your order carefully before completing your purchase.
This does not affect your statutory rights.
Returns & Refunds Policy
We hope you love your order, but if something isn’t quite right, here’s what to do.
Returns
You have 14 days from the date you receive your item to request a return.
To be eligible, items must be:
- Unused
- In their original condition and packaging
- To start a return, contact us at solastra.uk@gmail.com with your order number and reason for return.
Non-returnable items
- Personalised or custom-made items
- Digital downloads
- Opened greeting cards (unless faulty)
- Sale items
Faulty or damaged items
If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos.
We’ll offer a replacement or a full refund.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Return postage
Customers are responsible for return postage, unless the item is faulty or damaged.
This does not affect your statutory rights.